We can use Skype or Apple FaceTime if you can run one of those on a tablet, on a smartphone, or on another computer that is equipped with Webcam or headset.

We can use TeamViewer if your imaging computer includes a Webcam or a headset of the sort used for Skype.

We shall need to talk with you during remote assistance, using one of the following schemes: Provide us with the password generated by TeamViewer QuickSupport. When we are in contact with you, provide us with your ID as given by the opening screen of TeamViewer QuickSupport. Launch TeamViewer QuickSupport just before we are to share control of your computer with you.

For Mac OS X 10.6: TeamViewer QuickSupport 9.

For Mac OS X 10.7: TeamViewer QuickSupport 11.

For OS X 10.8 or OS X 10.9: TeamViewer QuickSupport 12.

For OS X 10.10: TeamViewer QuickSupport 13.

For OS X 10.11 through macOS 10.15: TeamViewer QuickSupport 15.

For Microsoft Windows: TeamViewer QuickSupport 15.

If we need to install imaging-related software, you will need to log in with full Adminstrator rights to the computer. Using Remote AssistanceĬontact BioVision Technologies to set up an appointment. No adjustments to local firewalls are needed.

This means that your computer need only have access to the World-Wide Web and current anti-virus software. These services operate by connecting your imaging computer and our support computer to an intermediary computer run by TeamViewer. We use services from TeamViewer GmbH to gain remote access to your imaging computer. That access lets us see on our computer’s display what you see on the display of your imaging computer, and lets us use our keyboard and mouse to share control of your imaging computer with you. For those situations, with your cooperation, we can within minutes gain remote access to your imaging computer.

Here here here Some problems can not be diagnosed quickly enough by telephone or by e-mail and can not wait for the local representative's next visit.

Teamviewer support for mac 10.7